Customer Service Training / Programs

We offer Professional Customer Care Training for all categories of staffs.

Most Business crumbles after a good start as a result of unprofessional behaviors by supposedly team members.

The study has revealed that poor customer service by some employees has led to a decline in business growth

Thus, it is paramount to train employees (new or old staff) on how to treat the customer (both internal and external customers) and how to attend to their needs.

DEBRAVID SOLUTIONS offers various training programs and seminars aimed at improving employee relation on to customer care.

Training is usually a good follow up after the Customer Satisfaction Survey or Mystery Shopping experience. It is extremely imperative to train employees when candid observation of their attitude is detrimental to the growth of the business.

WE OFFER THE FOLLOWING CUSTOMER CARE TRAINING PRODUCTS.

  • TOP MANAGEMENT TRAINING

This Product is essential for Business owners, HR Managers, Development Managers and others who want to develop sustainable customer care policies and initiatives.

  • SUPERVISOR/ SECTION HEAD TRAINING

This Product is customized to train supervisors, head of departments, and team leaders. This training helps the team leader or supervisor identify weak spots, build the right leadership skills and appropriately handle stressful situations.

  • GENERAL CUSTOMER CARE TRAINING

This Training is suitable for all employees in every organization. Any business interested in generating more income will greatly benefit from this training. Every staff should be trained to provide quality customer care service.

Contact us for training details